User Experience Mapping
Document and assess the user experience and the desired experience for various user groups, when interacting with the Product (e.g. using Norman's Usability Heuristics). Consider mitigation strategies for possible negative impacts on and off platform. If gaps in user experience are detected or a need for process redesign or behavioral changes are uncovered reiterate formulations of Outcome Definition, as discussed in Section 4 - Problem Mapping, Organisation Capacity Analysis, and Product Integration Strategy to accommodate an effective user experience.
To (a) ensure an effective user experience; and (b) highlight associated risks that might occur in the Product Lifecycle.