Incident Management
Incident Management
Item nr. | Item Name and Page | Control | Aim |
---|---|---|---|
10.1. | Incident Policy |
A Policy, which promotes the standardisation, quick, effective and orderly response to Incidents, ought to be derived by Data Science Managers and approved by the Managerial Committee. |
To ensure the standardisation, quick, effective and orderly response to Incidents. |
10.2. | Product Incident Procedures |
Products should derive, develop and implement a set of Procedures to operationalise the Incident Policy within them. |
To ensure the standardisation, quick, effective and orderly response to Incidents within Products. |
10.3. | Reporting Incidents |
Incidents should be reported through Organisation channels to Product Owners, Data Science Managers, and the Management Committee as timeously, effectively and efficiently as reasonably as is practical. |
To ensure the Incidents are reported quickly, effectively and orderly. |
10.4. | Assessment of and Decisions on Incidents |
Incidents should be appropriately assessed on reporting and decisions regarding responses thereto must be made as timeously, efficiently and effectively as reasonably as is practical. |
To ensure the Incidents response decisions are made quickly, effectively and orderly. |
10.5. | Response to Incidents |
Responses to Incidents should take place in accordance with Product Incident Procedures. |
To ensure that Incidents are responded to in terms of organisation best practices and guidelines. |
10.6. | Learning from Incidents |
Information related to Incidents should be documented and knowledge gained therefrom must be analysed and studied to improve future Incident responses. |
To ensure that Incidents are properly learnt from. |